Salesforce CRT-251 Exam Dumps PDF
Salesforce Certified Sales Cloud Consultant (WI24)
PDF + Test Engine | $65 | |
Test Engine | $55 | |
$45 |
- Last Update on April 22, 2024
- 100% Passing Guarantee of CRT-251 Exam
- 90 Days Free Updates of CRT-251 Exam
- Full Money Back Guarantee on CRT-251 Exam
DumpsFactory is forever best for your Salesforce CRT-251 exam preparation.
For your best practice we are providing you free questions with valid answers for the exam of Salesforce, to practice for this material you just need sign up to our website for a free account. A large bundle of customers all over the world is getting advantages by our Salesforce CRT-251 dumps. We are providing 100% passing guarantee for your CRT-251 that you will get more high grades by using our material which is prepared by our most distinguish and most experts team.
Most regarded plan to pass your Salesforce CRT-251 exam:
We have hired most extraordinary and most familiar experts in this field, who are so talented in preparing the material, that there prepared material can succeed you in getting the high grades in Salesforce CRT-251 exams in one day. That is why DumpsFactory available for your assistance 24/7.
Easily accessible for mobile user:
Mobile users can easily get updates and can download the Salesforce CRT-251 material in PDF format after purchasing our material and can study it any time in their busy life when they have desire to study.
Get Pronto Salesforce CRT-251 Questions and Answers
By using our material you can succeed in Salesforce CRT-251 exam in your first attempt because we update our material regularly for new questions and answers for Salesforce CRT-251 exam.
Notorious and experts present Salesforce CRT-251 Dumps PDF
Our most extraordinary experts are too much familiar and experienced with the behaviour of Salesforce Exams that they prepared such beneficial material for our users.
Guarantee for Your Investment
DumpsFactory wants that their customers increased more rapidly, so we are providing to our customer with the most demanded and updated questions to pass Salesforce CRT-251 Exam. You can claim for your investment by using our money back policy if you have not been availed with our promised facilities for the Salesforce exams. For details visit to Refund Contract.
Question 1
Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers
A. Contacts
B. Products
C. Service contracts
D. Case history
Answer: A, C
Question 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.Which two solutions should a Consultant recommend? Choose 2 answers
A. Knowledge Base
B. Customer Community
C. Automatic Call Distribution
D. Service Cloud Console
Answer: A, B
Question 3
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.How would a Consultant address this requirement?
A. Configure Case Assignment Rules
B. Configure Omni-Channel with Most Available Routing
C. Configure Live Agent Skills-based Routing
D. Configure Omni-Channel with Least Active Routing
Answer: B
Question 4
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.Which reporting solution should the Consultant recommend?
A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
Answer: D
Question 5
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
A. Salesforce Knowledgebase
B. Chatter Groups
C. Field Service Lightning
D. Service Cloud SOS
Answer: C, D